Booking terms

Last updated 5 October 2026

These terms apply to every Robobooth booking, whether you book online at robobooth.ng or with us directly. “We” and “us” means Robobooth Concepts Ltd (RC 9385582), trading as Robobooth Nigeria. “You” means the person making the booking.

By paying a deposit or invoice, online with Paystack or by bank transfer, you agree to these terms. There’s no separate contract to sign. Your booking confirmation or invoice and these terms together make up our whole agreement.

1. Your booking

Your booking is confirmed when your deposit clears and you receive your booking reference. We reserve 2 hours before your start time for our team to travel and set up, arriving at the venue about 1 hour before, and 1 hour after your event to pack down. Events must finish by 2 AM.

Online bookings must be made at least 48 hours before the event. For anything sooner, message us on WhatsApp and we’ll do our best to help.

We supply the package and add-ons on your booking confirmation or invoice: Ẹkáàbọ̀t, our roaming event robot, delivered, set up, run and removed by our trained attendant, plus the photos, prints, sharing, gallery and other services your package includes.

2. Prices and payment

• Prices are in naira and are our introductory prices at the time you book.
• To secure your date you pay a 60% non-refundable deposit. No date is held until the deposit clears.
• The balance is due 7 days before your event. If it hasn’t cleared by then, we may treat the booking as cancelled by you (see section 4).
• If your event is less than 7 days away when you book, you pay the full amount at booking.
• Pay only by Paystack or by bank transfer to our company account, ROBOBOOTH CONCEPTS LTD, shown on your invoice. Our staff never collect cash, and cash or transfers to anyone else don’t count as payment.
• We don’t add a handling fee for paying online.
• Extra time on the day depends on our availability. It’s charged at ₦75,000 an hour for the photobooth and ₦100,000 an hour for Entrance host, in 1-hour blocks, and paid before the robot leaves.

3. Travel

Prices include travel within Victoria Island, Ikoyi, Lagos Island and Lekki. Events from Ajah onwards along the Lekki–Epe road, and on the Mainland, add ₦30,000 to ₦50,000 for transport, billed separately on your invoice. Events outside Lagos are quoted on WhatsApp.

4. Changing or cancelling

• Changing your date: you can move your booking once, for free, if you tell us at least 10 days before your event. Your new date must be free and within 6 months of the original date. Your deposit moves with you. If our prices have changed, the new date uses the new prices, and the price also changes if you change your package or hours.
• A second change of date, or a change with less than 10 days’ notice, counts as a cancellation unless we agree otherwise in writing.
• Cancelling 7 or more days before your event: you lose your deposit, and nothing more is owed.
• Cancelling less than 7 days before your event: payments made are not refunded.
• If we have to cancel: you get a full refund of everything you’ve paid.

5. The venue

Ẹkáàbọ̀t moves on its own wheels, so the venue has to suit it. Please make sure that:

• We can get into the venue for set-up at least 1 hour before your start time.
• Access to wall power is required for all bookings. Ẹkáàbọ̀t runs on battery while it roams, with wall power as backup. The venue provides a working standard wall socket near where Ẹkáàbọ̀t will be set up, from set-up until pack-down. If no working socket is available, we can’t be responsible for service time lost as a result.
• Ẹkáàbọ̀t’s area has a level, firm floor: tiles, wood, carpet or paving. Loose sand, grass, gravel and steep slopes don’t work.
• There’s room for Ẹkáàbọ̀t to work (about 4 m × 4 m) and clear routes between guest tables.
• Outdoor set-ups are covered from rain and direct midday sun.
• There’s safe loading access and parking for our vehicle.

If conditions become unsafe for guests, staff or equipment, our attendant may pause or move the robot. Time lost to venue conditions you control isn’t refunded.

6. Equipment and our team

• The robot and equipment stay ours and are run only by our staff.
• You’re responsible for loss or damage caused by you, your guests or your other suppliers, such as spilled drinks or climbing on the robot, and will pay the documented repair or replacement cost.
• We may withdraw our staff and equipment, without refund, if our team is harassed or put in danger.

7. Photos and content

You and your guests can use your event photos freely for personal purposes. We share photos with your guests as part of the service and send you the full gallery after the event. We may use a small selection of photos from your event on our website and social media unless you tell us not to before the event. We keep event galleries for 60 days after delivery. See our privacy page for how we handle personal data.

8. Things outside our control

If something outside anyone’s reasonable control (such as severe weather, civil unrest, road closures, a government restriction or a power failure beyond our battery backup) stops the event, we’ll offer you a new date first, or a full refund if no suitable date works.

9. Liability

If we can’t deliver part of the service for reasons within our control, we’ll refund the hours not delivered. Our total liability for any booking is limited to the amount you paid for it, and neither of us is liable for indirect losses. Nothing in these terms limits your rights under Nigerian consumer protection law.

10. Disputes and changes

These terms are governed by the laws of Lagos State and the Federal Republic of Nigeria. If there’s a problem, we’ll both try to resolve it in good faith within 14 days, then through mediation at the Lagos Multi-Door Courthouse, before going to court. Changes to a booking only count once we’ve both agreed in writing; a WhatsApp or email confirmation from both of us counts.

11. Contact

Questions about a booking? Message us on WhatsApp at +234 913 510 7989 or email [email protected].